GDPR

1. Introduction

GameVolt is committed to ensuring the security and protection of the personal data we process and to provide a compliant and consistent approach to data protection. This GDPR Compliance Policy outlines our approach to GDPR (General Data Protection Regulation) compliance and the rights of individuals under this regulation.

2. Data Controller

GameVolt is the data controller for the personal data you provide to us. Our contact details are:

GameVolt Support Team
Email: support@gamevolt.co.uk

3. Data We Collect

• Personal Data: Name, email address, payment information, contact details, and any other information you provide when registering or using our services.
• Usage Data: IP address, browser type, operating system, device information, and usage patterns collected automatically as you interact with our service.
• Cookies: We use cookies and similar technologies to enhance your experience and gather information about the use of our website.

4. Lawful Basis for Processing

We process personal data based on the following lawful bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your rights and interests do not override those interests.

5. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request access to your personal data that we hold.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: You have the right to request the restriction of processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to request the transfer of your personal data to another organization or directly to you, in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Rights Related to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

6. Data Security

We implement appropriate technical and organizational measures to ensure the security of personal data, protecting it against unauthorized or unlawful processing, accidental loss, destruction, or damage.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When personal data is no longer required, we securely delete or anonymize it.

8. Data Sharing

We do not share your personal data with third parties except as necessary to provide our services, comply with the law, or protect our rights. Where we do share data, we ensure appropriate safeguards are in place to protect your data.

9. Data Transfers Outside the EU/EEA

If we transfer personal data outside the European Union (EU) or European Economic Area (EEA), we ensure that it is protected in a manner consistent with how your data will be protected by GDPR. This may be through specific contractual clauses, or through certification schemes such as the EU-US Privacy Shield.

10. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with this policy. You can contact our DPO at:

Email: dpo@gamevolt.co.uk

11. Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us at:

GameVolt Support Team
Email: support@gamevolt.co.uk

You also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO), which can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

12. Changes to This Policy

We may update this GDPR Compliance Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.

By using GameVolt, you acknowledge that you have read and understood this GDPR Compliance Policy and agree to its terms.